SHIPPING & RETURNS

SHIPPING

Our stock ships from both Australia and Bali.

For clothing, accessories and homewares, please allow 3-6 business days for delivery to metro areas, and 5-10 business days for all other areas. Handles and art prints can take up to 4 weeks due to custom creation. Please inquire with our team if you are on a tight deadline and we will do what we can.

If your order is a preorder, please note the timing of dispatch before purchasing.

Once your order is processed you'll receive a shipping confirmation via email.

CONTACT US

RETURNS

Not happy with your purchase?
Need a different size or colour?
No problem!

Returns & exchanges must be requested within 7 days of arrival and returned to us within 14 days.

Upon return, you’ll receive a credit note that is valid for one year upon receipt.

Unfortunately, we do not issue refunds unless the product is faulty, so please review your items carefully.

RETURNS POLICY

DUTIES & TAXES

We cover the duties and taxes to Australia on orders under $1000 AUD.

Orders with a total value over $1000 AUD will incur import duties once they arrive in Australia. Import duties are not included in the check out price (inclusive of GST) and are the responsibility of the buyer once the shipment lands in Australia.

Rest of world: Unless otherwise stated, our shipping costs are exclusive of all import duties and taxes. Please make sure you are aware of the customs taxes your order may incur .

Have more questions? Check out our FAQs page.

FAQs
When will my order be processed?

When will my order be processed?

If you have purchased a pre-order, it will be processed once the item has been released.

– Standard Shipping For in-stock clothing, homewares and accessories, please allow 3-6 business days for delivery to metro areas, and 5-10 business days for all other areas. For handles and art prints, please allow up to 4 weeks for your order to arrive.

– Express Shipping We are currently not offering express shipping.

Can I cancel my pre-order?

Can I cancel my pre-order?

Please email customersupport@peppahart.com as soon as possible after placing your order, and our customer support team will assist you with the matter. Once the order has been processed by our warehouse we’re no longer able to make any changes, however we will do everything we can to assist you.

Do you offer express and international shipping?

Do you offer express and international shipping?

We offer international shipping, however at the moment we don't offer the option for express shipping.

International shipping fees will be calculated on checkout.

I want to return my item, what is the process?

I want to return my item, what is the process?

Please email customersupport@peppahart.com with your order number, item for return and reason for return. We are happy to issue a credit note for a change-of-mind return.

Once your return has been lodged with our team, please organise with your courier to send it to the address provided. We recommend tracked shipping, as we unfortunately cannot accept a return if it is lost in the mail, or damaged on arrival.

Please make sure the item has all tags on it, and is in the condition it arrived to you in.

Once the team has approved and processed the return, you will receive a notification via email with your attached credit note.

What is your exchange policy?

What is your exchange policy?

Please email customersupport@peppahart.com with your order number, item for return and item for exchange.

Once your exchange has been lodged with our team, please organise with your courier to send it to the address provided. We recommend tracked shipping, as we unfortunately cannot accept an exchange if it is lost in the mail, or damaged on arrival.

Please make sure the item has all tags on it, and is in the condition it arrived to you in.

Once the team has approved and processed the exchange, you will receive a notification via email with next steps!

Returning handles

Returning handles

We do not offer refunds on Handles. If you have received a faulty item please email us at customersupport@peppahart.com with accompanying images. All items will be assessed upon the return and deemed faulty by Peppa Hart. Please be sure to check your order upon receipt, as faulty items do not include those that have already been installed.

Returning Prints

Returning Prints

Please let us know within 7 days of receiving your print if you are unsatisfied and would like to issue an exchange or a 100% credit note. Unfortunately, we cannot offer refunds on prints as each print is made to order. We can, however, offer exchanges on prints if they are returned in a saleable condition. Please be careful when unpacking prints, and re-packaging prints for return postage as prints that have been damaged in transit will not be accepted for returns or exchanges.If you have received a damaged print from Peppa Hart please email us at customersupport@peppahart.com with accompanying images. All items will be assessed upon the return and deemed faulty by Peppa Hart. Please be sure to check your order upon receipt, as faulty items do not include those that have already been installed.