When will my order be processed?

If it is a pre-order, it will be processed once the item has been released.

– Standard Shipping For in-stock clothing, homewares and accessories the please allow 5 business days for your order to arrive. For handles and art prints, please allow up to 4 weeks for your order to arrive.

– Express Shipping For in-stock clothing, homewares and accessories the please allow 3 business days for your order to arrive. For handles and art prints, please allow up to 3 weeks for your order to arrive.

Can I cancel my pre-order?

Please email customersupport@peppahart.com as soon as possible after placing your order, and our customer support team will assist you with the matter. Once the order has been processed by our warehouse we’re no longer able to make any changes, however we will do everything we can to assist you.

Do you offer express and international shipping?

Yes we do! Please be aware, express shipping is not overnight, and regional areas can often take longer than expected.

International shipping fees will be calculated on checkout.

I want to return my item, what is the process?

Please email customersupport@peppahart.com with your order number, item for return and reason for return. We are happy to issue a credit note for a change-of-mind return.

Once your return has been lodged with our team, please organise with your courier to send it to the address provided. We recommend tracked shipping, as we unfortunately cannot accept a return if it is lost in the mail, or damaged on arrival.

Please make sure the item has all tags on it, and is in the condition it arrived to you in.

Once the team has approved and processed the return, you will receive a notification via email with your attached credit note.

What is your exchange policy?

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Returning handles

We do not offer refunds on Handles. If you have received a faulty item please email us at customersupport@peppahart.com with accompanying images. All items will be assessed upon the return and deemed faulty by Peppa Hart. Please be sure to check your order upon receipt, as faulty items do not include those that have already been installed.

Returning Prints

Please let us know within 7 days of receiving your print if you are unsatisfied and would like to issue an exchange or a 100% credit note. Unfortunately, we cannot offer refunds on prints as each print is made to order. We can, however, offer exchanges on prints if they are returned in a saleable condition. Please be careful when unpacking prints, and re-packaging prints for return postage as prints that have been damaged in transit will not be accepted for returns or exchanges.If you have received a damaged print from Peppa Hart please email us at customersupport@peppahart.com with accompanying images. All items will be assessed upon the return and deemed faulty by Peppa Hart. Please be sure to check your order upon receipt, as faulty items do not include those that have already been installed.