GARMENT RETURNS

All item/s must be in original condition, in original packaging with tags still attached. Please be sure to take care when trying on garments, as we cannot accept garments that have makeup marks, stains and/or smell of perfume or body odour. Item/s must not have been worn, washed or altered in any way. Peppa Hart has the right to deny any item/s that do not meet these requirements.

HANDLES RETURNS

We do not offer refunds on Handles.

FAULTY HANDLES

If you have received a faulty item please email us at hello@peppahart.com with accompanying images. All items will be assessed upon the return and deemed faulty by Peppa Hart. Please be sure to check your order upon receipt, as faulty items do not include those that have already been installed.

PRINT RETURNS

Please let us know within 7 days of receiving your print if you are unsatisfied and would like to issue an exchange or a 100% credit note.

Unfortunately, we cannot offer refunds on prints as each print is made to order. We can, however, offer exchanges on prints if they are returned in a saleable condition.Please be careful when unpacking prints, and re-packaging prints for return postage as prints that have been damaged in transit will not be accepted for returns or exchanges.

FAULTY ITEMS (ALL)

If you have received a faulty item please email us at recreationclub@peppahart.com with accompanying images. All items will be assessed upon the return and deemed faulty by Peppa Hart. Please be sure to check your order upon receipt, as faulty items do not include those that have already been worn.

CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.

COST OF RETURNS

The return shipping cost is to be covered by the customer, and this will be determined by your local post office. We recommend sending the return with tracking to avoid any issues. Unfortunately if the package does not reach us safely we will not be able to process your return.

ORGANISING A RETURN

If you've met the above requirements, and would like us to issue a return for you, please email us recreationclub@peppahart.com within 7 days of receiving your order.

TURN AROUND TIME

We try our hardest to turn your returns around as quickly as possible however, please allow 3–5 business days for your return to be processed.

CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.